Learning from a Project “Post-mortem”
Introduction:
This blog post is focusing on the post-mortem thoughts of a project that I worked on. About 5 years ago our school district led a massive redesign of our school website because it was outdated and contained inaccurate information. The goal was to provide an aesthetically pleasing design that would allow patrons to easily access the information that they were looking for. Each faculty member was asked to create a classroom website that would be linked to the different school pages as well. The other Librarian and myself were assigned to direct and assist the faculty as needed.
The main website was being re-worked and updated by our school IT Director so his experience was evident from the beginning. Each faculty member handled this additional duty in different ways. Some were angry at having something else handed to them, some were excited about the possibilities and some just really didn’t care. I think that much of the negative issues that arose from this project was that there was no prior discussion of the project until they were given a deadline of 30 days by email. I think that if we had worked together in building level groups and were given to and explained the project in person it would have been better received. I think that using a traditional model such as the centrally organized structure would have worked to our advantage (Portney, 2008., p. 60). This would have given them a clear answer as to who they should talk to about. Instead of this the librarians were charged with the task of contacting each of our faculty individually; in my case that would be approximately 60 teachers. The timeframe was not consistent with the amount of time needed to complete this task.
The main thing that contributed to the failure of the project at that time was the lack of communication from the IT Director who was the PM to the rest of the faculty. Many of the faculty members had never created a website, they were not given any information about the various website software that could be used and were not given a rationale for the assignment. This left the librarians to hear the complaints, attempt to teach how to create a website and attempt to oversee the product completion. Once this was done we were to email the link of the websites to the IT Director and he would link them to the page. This format of handling things was an epic failure. Partially because neither of us (Librarians) had created a website from start to finish before and were attempting to learn and teach at the same time. Within a couple of weeks so many people had complained and/or refused to complete the project that it was placed on hold at that time.
I think that a better needs analysis would have made a great difference as well as communication skills. There was a lack of involvement from upper management and that did not lead with a positive example either. Since this project was one that could not be thrown out the other librarian and myself went to the IT Director to explain the issues we had been experiencing. He was genuinely concerned and had not stopped to think that many of the people he was asking to create their websites had not done so before. We re-worked the system with a new organizational structure and provided a timeline for the workflow. The revised system was much better.
1: IT Director, librarians, administrators and 3 faculty members from each building attending a Google Sites Class.
2: The faculty were given opportunities for Professional Development time to meet with the members of the prior class so that we could teach them the basics.
3: Each site was proofed by a peer and feedback to help enhance the use of the site.
I could go on and on, but I believe you get my point. The main thing that helped project succeed the next time was that everyone knew the expectations set for them and felt included in the process. The communication was key to success.
References:
Greer, M. (2010). The project management minimalist: just enough PM to rock your projects! (Laureate Custom Ed.) Baltimore, MD: Laureate Education Inc. Retrieved from : https://class.waldenu.edu
Portney, S.E., Mantel, S.J., Meridith, J.R., Shafer, S.M., & Kramer, B.E. (2008). Project Management: Planning, scheduling and controlling projects. Hoboken, NJ:
John Wiley & Sons, Inc.